Frequently asqued questions

When your order is shipped you will receive an email with the carrier's tracking number so you can know at all times where your order is.

It is not possible to cancel or modify an order once it has been confirmed. We recommend that you carefully review all the details of your order before confirming it.

If, despite having reviewed the data, you decide to cancel an already confirmed order, do not hesitate to contact us as soon as possible. We will do our best to help you and resolve it quickly.

However, once the order is outside our facilities, we will no longer be able to resolve it and you must return the order assuming the transport costs.

Of course, you have 14 calendar days from receipt of your order to exchange your item for another size or request its return.

After these 14 days this option will not be available.

*For reasons of intimate hygiene, the return of any item that shows signs of having been manipulated in any way will be refused, changes and returns must be made in the original packaging and with all the labels. All items shall keep the original condition and will be inspected

You can request its exchange or return from the customer area of the page, entering "History and management of my orders".
Select the order for which you want to return a garment with "Manage".
Once inside, you can select the garment or garments you want to return.

Below you have a space to make a comment. It is mandatory. You can take advantage of it to order a new size if the one you have ordered does not fit you well. Type "I want to return it" if what you want is a refund.

Of course, you can also use it to make the comment you deem appropriate.

Finally, you will find the "Request Return" button. Click for our system to register your request.

Once the request is received and accepted by our customer service team, you will receive an email with the address to send the garments.
Please note that this shipment is at your expense.

Once we have the piece or pieces in our facilities, we will make the refund or send you the new size that you will have ordered, whichever corresponds.

When you get to your purchase summary*, click on 'Promo Code' and enter the code you have.

In the case of the Gift Card, if you do not redeem the total amount of its amount, you can use it in your next purchase.

To check the balance of your Gift Card, access the Gift Card section.

*You can only use one gift voucher or promotional code per purchase.

Our team takes the security of your payments very seriously that is why we offer you absolutely secure and confidential payment platforms, guaranteed by our suppliers.
You can choose from several payment methods:

DEBIT OR CREDIT CARD
Visa, Visa Electron and MasterCard. You must choose this payment method to be directed to our virtual POS.

BIZUM
Through your mobile phone. By choosing this payment method you will be redirected to the Bizum payment page.

PayPal
To purchase with PayPal, select this payment method and click on 'Confirm Payment'. You will then be redirected to the PayPal page to proceed with the payment.

WIRE TRANSFER
Once the order is confirmed you will receive an email with the account number where you must place the order. Please note that your order will not be processed until the transfer arrives or a bank receipt of it.

You must send us the IBAN code where you want to receive the refund.

In the event of receiving an item with a defect or different from the one you have purchased, please contact us as soon as you realize it to be able to process the return, exchange and / or refund if applicable.

You can currently buy online in the following countries of the European Union: Spain, Germany, France, Italy and Portugal.

It is not possible to place orders from any other country in the European Union.

Online purchase it is also possible in the rest of the world.

Please wash it by hand. Do not use any type of bleach. Don't use the iron. Do not dry clean. Do not use a dryer.